Delivery & Returns

Delivery

Click and Collect: Unavailable

Our click and collect service is temporarily unavailable whilst we carry out a shop refurbishment. This will be relaunched when we reopen in the first week of August.

Local Delivery: Next Day

We offer free local delivery on six bottles or £20 or more to N1, N4, N5, N6, N7, N8, N15, N16 and N19. After you place an order, we will automatically deliver it next day. You will get a live tracking link to track where it is and get an accurate delivery window.

Nationwide Delivery: within 48 hours

Free delivery on orders of £120.00 and over, provided that goods are being delivered to a single delivery address in mainland UK.

Orders below £120.00 UK Mainland = £7.95

Orders below £30.00 UK Mainland = £10.00

There will be a surcharge for any deliveries outside Mainland UK (ie Highlands, Islands & Northern Ireland). We will contact you by phone or email if additional charges apply.

No minimum order quantity.

We regret that we do not deliver internationally at this time. However, you can arrange for your own courier if you require.

Delivery dates and times

- Customers within the free local delivery postcodes will be contacted by phone to arrange a suitable delivery day and time, with delivery the next day where possible.

- All other orders received before 1 pm will be dispatched the same day where possible.

- Most standard orders are delivered within 2 working days from dispatch but in some cases may take up to 5 working days. Please call us on 02072261347 if your goods do not arrive within this time.

- You will receive an email from us once your goods have been dispatched.

- Deliveries are normally made between the hours of 9 am and 5.30 pm excluding Sundays & bank holidays, although during busy periods these times may alter.

Missed deliveries

- Our courier company will leave a contact card if you are not in. When you receive this card you need to contact the courier directly on the number provided to re-arrange a suitable delivery day. Please contact them as soon as possible. They will also get in touch via text or email once your order has been processed.

- We cannot be held responsible for incorrect addresses and postcodes that are given to us. If you provide a wrong address or postcode and we have to redirect your parcel to an alternative address, then we will charge a £10 redirection fee to your credit card.

Our Advice to ensure smooth delivery

- We strongly advise all customers to consider carefully where the goods are to be delivered

- Our carriers need a signature for the delivery, so please send the goods to an address where somebody can sign for them

- Use a work address for delivery if a residential delivery could be difficult

- To ensure that we offer the highest level of service to our clients, it is important that you provide us with complete delivery details (full name, address including postcode and contact telephone number)

- You can leave an instruction at the time of ordering for parcels to be left with a neighbour (please use the notes section at checkout)

- Or you can request that the parcel be left safe without a signature (e.g. in the porch, at the back door, in the garage, etc). However, this is at your own risk and neither we nor our carriers will accept responsibility should the wines be lost, stolen, or damaged as a result of such instructions being followed.

- If you are sending the wine as a gift to somebody else, please check their availability (i.e. that they are not on holiday or away from home)

- If you miss your delivery, contact the local depot as soon as a card is received. They can then rearrange delivery

- Upon delivery, customers are requested to examine all goods and note down any damage or shortages. Please then notify us within 24 hours and we will deal with any problems in a fair and timely manner.

- We make every effort to deliver your package safely and securely - your assistance is appreciated in helping us achieve this goal.

Damaged or faulty goods

- If the parcel is damaged, you can refuse to sign for it. The parcel will be returned to us, and we will arrange for a replacement to be sent.

- You can accept the delivery, but when signing, you must write down how many bottles are damaged and the nature of the damage. We can then make arrangements for replacement bottles to be sent to you, or a refund for the damaged bottles if preferred.

- Customers are requested to examine all goods at the time of delivery. Please note down any damage on the carrier’s delivery note when signing. Claims for breakages or shortage must be made by telephone to ourselves 020 7226 1347 within 24 hours of delivery.

Vintage Changes

We will supply an ensuing vintage when the quoted is no longer available. Please state in the notes at checkout, if you do not want an ensuing vintage. We will get in touch if the ordered vintage is not in stock.

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